Cancellation policy

At Lunex, we want you to have full control over your purchases. If you have subscribed to a purchase option or recurring order, the following cancellation terms apply.

How to Cancel You may cancel your subscription or purchase option at any time by contacting us at support@lunexco.store or by logging into your account and managing your subscription settings. Cancellation requests must be submitted at least 24 hours before your next scheduled order to avoid being charged for that cycle.

Refunds on Cancellations If you cancel after a charge has already been processed, the order will be fulfilled as normal. We do not offer refunds for subscription orders that have already been processed and shipped. If you believe a charge was made in error, please contact us at support@lunexco.store within 7 days of the charge.

Pausing a Subscription If you need a break, you may request to pause your subscription instead of cancelling. Contact us at support@lunexco.store and we'll do our best to accommodate your request.

Changes to Purchase Options We reserve the right to modify or discontinue purchase options at any time. You will be notified of any material changes before they take effect.

Contact Us For any questions about your subscription or purchase options, reach us at support@lunexco.store or (201) 669-8026, Monday–Friday, 9 AM–5 PM EST.