Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Time

Our standard shipping time is 5–8 business days.

Please note:

• Shipping times are estimates and may vary due to carrier delays, weather conditions, or high-demand periods.

• Delivery times do not include order processing time.

Shipping Rates

Shipping costs are calculated at checkout unless otherwise stated during promotions or special offers.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Delays

While we work hard to ensure timely delivery, we are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at support@lunexco.store

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.